Shipping Policy
At Yarn Over Essentials, we take great care in crafting each item by hand to ensure the highest quality for our customers. Due to the nature of handmade products, we have crafted the following shipping policy:
1. **Delivery Confirmation:**
- Once an order is marked as delivered by the shipping carrier, Yarn Over Essentials is not responsible for any lost or stolen items.
2. **Refunds for Lost or Stolen Orders:**
- We do not provide refunds for lost or stolen orders after they have been marked as delivered.
- However, we understand the inconvenience this may cause and want to offer a solution.
3. **Discount on Replacement Orders:**
- In the unfortunate event that your order is lost or stolen after being marked as delivered, we offer a 25% discount on a replacement order.
- To claim the discount, please contact our customer service team within 7 calendar days of the delivery confirmation.
- Once confirmed, we will provide you with a unique discount code to use when placing your replacement order on our website.
4. **Conditions for Discount:**
- The discount code provided is valid for one-time use only and cannot be combined with any other offers.
- The discount applies only to the replacement order for the same items that were lost or stolen.
- The replacement order must be placed within 14 calendar days of receiving the discount code.
5. **Shipping Address Accuracy:**
- Customers are responsible for providing accurate shipping information during checkout.
- Yarn Over Essentials is not responsible for orders shipped to incorrect addresses provided by the customer.
6. **Shipping Carrier Responsibility:**
- Once your order is handed over to the shipping carrier, they assume responsibility for the timely and safe delivery of your package.
- Any issues or delays caused by the shipping carrier are beyond our control, but we will assist in resolving them to the best of our ability.
7. **Contact Us:**
- If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at yarnoveressentials@gmail.com.
By placing an order with Yarn Over Essentials, you agree to comply with the terms and conditions outlined in this shipping policy.
Yarn Over Essentials reserves the right to amend this policy at any time without prior notice.
1. **Delivery Confirmation:**
- Once an order is marked as delivered by the shipping carrier, Yarn Over Essentials is not responsible for any lost or stolen items.
2. **Refunds for Lost or Stolen Orders:**
- We do not provide refunds for lost or stolen orders after they have been marked as delivered.
- However, we understand the inconvenience this may cause and want to offer a solution.
3. **Discount on Replacement Orders:**
- In the unfortunate event that your order is lost or stolen after being marked as delivered, we offer a 25% discount on a replacement order.
- To claim the discount, please contact our customer service team within 7 calendar days of the delivery confirmation.
- Once confirmed, we will provide you with a unique discount code to use when placing your replacement order on our website.
4. **Conditions for Discount:**
- The discount code provided is valid for one-time use only and cannot be combined with any other offers.
- The discount applies only to the replacement order for the same items that were lost or stolen.
- The replacement order must be placed within 14 calendar days of receiving the discount code.
5. **Shipping Address Accuracy:**
- Customers are responsible for providing accurate shipping information during checkout.
- Yarn Over Essentials is not responsible for orders shipped to incorrect addresses provided by the customer.
6. **Shipping Carrier Responsibility:**
- Once your order is handed over to the shipping carrier, they assume responsibility for the timely and safe delivery of your package.
- Any issues or delays caused by the shipping carrier are beyond our control, but we will assist in resolving them to the best of our ability.
7. **Contact Us:**
- If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at yarnoveressentials@gmail.com.
By placing an order with Yarn Over Essentials, you agree to comply with the terms and conditions outlined in this shipping policy.
Yarn Over Essentials reserves the right to amend this policy at any time without prior notice.