Refund/Echange Policy
Thank you for shopping with Yarn Over Essentials. We strive to ensure that each item you purchase meets your expectations. If you need to exchange an item for a different size, we're here to help with our exchange policy.
1. **Exchange Only Policy:**
We do not offer refunds for change of mind or if you no longer want the item. However, we are happy to exchange your item for a different size if needed.
2. **Eligibility for Exchange:**
- To be eligible for an exchange, the item must be in its original condition, unused, and with all tags attached.
- Exchanges must be requested within 5 calendar days from the date of delivery.
- Items purchased during a promotional period or as part of a special offer are not eligible for exchange unless faulty.
3. **Process for Exchanges:**
- To initiate an exchange, please contact our customer service team within the stipulated timeframe at yarnoveressentials@gmail.com.
- Upon approval, you will receive instructions on how to return the item.
- Please mail the original item back to us in its original packaging, ensuring it is securely packaged to prevent damage during transit.
4. **Return Shipping:**
- Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. **Exchange Procedure:**
- Once we receive the returned item and verify its condition, we will process the exchange.
- If the requested size is available, we will ship the exchanged item to you.
- If the requested size is not available, we will offer an alternative or issue a store credit.
6. **Final Sale Items:**
- Certain items may be marked as final sale and are not eligible for exchange. This will be clearly stated in the product description.
7. **Contact Us:**
- If you have any questions about our exchange policy, please don't hesitate to contact us at yarnoveressentials@gmail.com.
By making a purchase from Yarn Over Essentials, you agree to adhere to the terms and conditions of this exchange policy.
Yarn Over Essentials reserves the right to amend this policy at any time without prior notice.
1. **Exchange Only Policy:**
We do not offer refunds for change of mind or if you no longer want the item. However, we are happy to exchange your item for a different size if needed.
2. **Eligibility for Exchange:**
- To be eligible for an exchange, the item must be in its original condition, unused, and with all tags attached.
- Exchanges must be requested within 5 calendar days from the date of delivery.
- Items purchased during a promotional period or as part of a special offer are not eligible for exchange unless faulty.
3. **Process for Exchanges:**
- To initiate an exchange, please contact our customer service team within the stipulated timeframe at yarnoveressentials@gmail.com.
- Upon approval, you will receive instructions on how to return the item.
- Please mail the original item back to us in its original packaging, ensuring it is securely packaged to prevent damage during transit.
4. **Return Shipping:**
- Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. **Exchange Procedure:**
- Once we receive the returned item and verify its condition, we will process the exchange.
- If the requested size is available, we will ship the exchanged item to you.
- If the requested size is not available, we will offer an alternative or issue a store credit.
6. **Final Sale Items:**
- Certain items may be marked as final sale and are not eligible for exchange. This will be clearly stated in the product description.
7. **Contact Us:**
- If you have any questions about our exchange policy, please don't hesitate to contact us at yarnoveressentials@gmail.com.
By making a purchase from Yarn Over Essentials, you agree to adhere to the terms and conditions of this exchange policy.
Yarn Over Essentials reserves the right to amend this policy at any time without prior notice.